Returns & Refunds Policy

At Longdan, we strive to provide the freshest Asian groceries and quality products. If you are not entirely satisfied with your purchase, we are here to help with a straightforward return and refund process.

Return Process

• 1.
  Check Eligibility

  Ensure items are returned within 14 days of receipt. Due to health and safety regulations, perishable goods such as fresh produce, frozen items, and opened food products cannot be returned unless faulty.

• 2.
  Contact Customer Support

  Email our support team with your order number and clear photographs of the items you wish to return, especially if they arrived damaged or incorrect.

• 3.
  Package Your Items

  Securely pack the non-perishable items in their original packaging. Include a copy of your delivery note or a paper with your order ID inside the parcel.

• 4.
  Receive Your Refund

  Once we receive and inspect your returned goods, we will process your refund to the original payment method within 5-7 working days.